Frequently Asked Questions

 

 

The Protein Bakery Frequently Asked Questions

DID YOU KNOW?

  • Our delicious protein-packed products last two weeks if kept in a cool, dry place.
  • 5-10 seconds in the microwave brings out our fresh-from-the-oven taste.
  • All our products can be frozen up to three months.
  • TPB eaters say the brownies and blondies taste great straight out of the freezer!
  • Everything is made in small batches and handled with care and love.
  • No gluten in our ingredients! However, we are baked in a facility that uses gluten in other products, so we are NOT certified gluten free.
  • Allergen Alert: contains eggs, milk, and soy. May contain traces of wheat, peanuts, tree nuts, and gluten.
DO YOU HAVE A RETAIL LOCATION?

Yes! Visit us at our flagship location. Experience our online bakery as a brick and mortar store! Stephen designed it with the most important people in mind—YOU. It’s his vision of a neighborhood bakery; warm and inviting and buzzing with fresh energy. (And fresh-baked snacks and gifts.) Enjoy the excellent customer service you’ve come to expect, now face to face. We’ll help you find a great gift box or outfit a special celebration. We are located at 144 W 19th Street in New York City, near the corner of 7th Avenue. Just bring your appetite and sense of adventure. (The place is sweet to look at too.)

WHERE CAN I BUY YOUR PRODUCTS IN MY AREA?

Most retail stores that carry our products are on the East Coast. New York City is saturated with cafes, natural food stores and fitness gyms that carry our product line. Check out the RETAILER page for a complete list of where to find us throughout the country. Still, the best way to get our delicious cookies, brownies and blondies is here online and you can select from our entire product line here.

WHERE AND HOW DO YOU SHIP PACKAGES?

We get our freshest products to you as soon as possible. Orders are shipped Monday to Friday from our location in New York City, with weekend orders shipped by the following Monday (excluding Holidays), including priority shipments. Orders are processed and shipped within 48 hours. For standard overnight deliveries, call 888.459.6652 to confirm. For more questions regarding shipping, please visit our SHIPPING FAQs page.

WHY DID THE CURRENCY SWITCH AT CHECKOUT?

The prices of our products in other currencies can be displayed based on the current exchange rate on XE.com, but all orders are processed in USD at checkout. Credit card foreign exchange fees may apply.

WILL MY GIFT HAVE A RECEIPT?

Any order that is sent to a third party does not include an invoice. If you order a gift, your confirmation email is your receipt.

HOW DO I INCLUDE A GIFT MESSAGE?

During the checkout process, there will be a box to enter a gift message or special instructions for your order.

HOW DO I CHECK REMAINING BALANCE OF MY PROTEIN BAKERY DIGITAL GIFT CARD?

The remaining balance is displayed at checkout beside the gift card when applied to a cart. Customers can also check their balance by visiting the unique gift card link sent via email.

WHY WHEAT-FLOUR FREE?

Many people today are looking for products that contain no wheat. If you fall under the category of being wheat intolerant then you should know that all of our baked goods are wheat-flour free. Everything is high in dietary fiber because we use rolled oats and grind them into flour.

WHEAT-FLOUR FREE! DOES THAT MEAN GLUTEN-FREE?

No. We are not Gluten-Free. We grind the finest rolled oats into flour to make our products wheat free and higher in dietary fiber. However, we are baked in a facility that uses gluten in other products, so we are NOT certified gluten free.

WHY NOT FAT-FREE?

Fat-free products usually taste like the box they come in. In addition to adding balance to our cookies and brownies, taste has always been a top priority. We have found that when something is fat-free, people eat double the amount. The added whey protein helps fill you up, so you don’t feel like eating more and more. Remember, balance is the key.

HOW LONG DO YOUR PRODUCTS LAST?

Our products have no preservatives. Our delicious protein-packed products last two weeks if kept in a cool, dry place. They can be frozen up to three months and taste great straight out of the freezer.

CAN I FREEZE YOUR COOKIES, BLONDIES, & BROWNIES?

Yes. We suggest in addition to keeping them in their packaging, placing them in zip-lock bag when freezing. When frozen, they can last up to 3 months and they taste amazing right out of the freezer. They taste like a frozen ice cream cake. Yum!

IS MY CREDIT CARD SAFE ONLINE?

Yes. We have a secure shopping cart that is Level 1 PCI-DSS compliant. The orders are encrypted via 128-bit SSL certificates. In 14 years of business we have never had a problem. We do not even see your card number. If we need to credit your account, we will need to get the card number from you over the phone.

DO YOU HAVE A CATALOG?

In an effort to be more eco-friendly, we do not have a mail catalog. Our website is our catalog and is updated frequently. Sign up for our newsletter at the bottom of the page to keep informed with our latest new.

MY FAVORITE FLAVOR IS MISSING...WHERE DID IT GO?

Many of our flavors are seasonal. Our Pumpkin Walnut Chocolate Chip Cookies are offered during October and November, and our Ginger Oatmeal Raisin Cookies are offered during the Winter Holidays. Throughout the year, we add and subtract from the product line to keep things fresh and interesting. Trying out new flavors is the way we have found some of our bestsellers. Our Coconut Dark Chip Walnut Blondie was seasonal until it became too popular to take it away. Sign up for our newsletter to hear about seasonal flavors coming back and when they are leaving so you can stock up.

HOW DOES THE PROTEIN BAKERY GIVE BACK TO THE COMMUNITY?

Throughout the years, we have donated cookies and brownies to the City Harvest program in New York City. We have done this since our first month in business in 1999. The only exception to this was after September 11th. The founder of The Protein Bakery ran the hot food service on Monday's in St. Paul's Chapel at Ground Zero. Aside from overseeing the hot food served, he brought down hundreds of cookies and brownies for the people performing the search and rescue effort. The Protein Bakery has also donated product to fund-raisers for breast cancer, HIV, local children's schools and battered women shelters.

EVERYTHING YOU COULD EVER NEED TO KNOW ABOUT WHEY PROTEIN ISOLATE:

What is protein? Protein is a major component of enzymes, hormones, body tissues, the immune system, and virtually every cell and fluid in the body. Protein is made up of building blocks called amino acids. Amino acids can be synthesized in the body, but nine of them, called essential amino acids, must be ingested from food.

Whey protein is the name for a collection of globular proteins that can be isolated from whey, a by-product of cheese manufactured from cow's milk.

What should someone’s daily intake of protein be? The recommended daily allowance (RDA) of protein is 0.8 grams per a kilogram of body weight. For example, a 130 pound sedentary adult needs 47 grams of protein per a day. This requirement increases with activity, and an adult who exercises regularly needs about 70 grams of protein per day. Athletes need more protein in their diet, often as much as twice the recommended daily allowance.

WHAT KIND OF PEOPLE USE WHEY PROTEIN TO SUPPLEMENT THEIR HEALTH?
  • Athletes use protein to help repair muscle tissue after a hard work-out.
  • Expected mother’s protein needs increase up to 33% during pregnancy.
  • Aging adults combine good nutrition with adequate amounts of high quality whey protein to help limit muscle and bone loss over time during aging.
  • Healing wounds and surgical incisions require increased amounts of protein and amino acids to initiate the growth of new skin cells during the healing process.
  • Hypertensive individuals use whey protein to help reduce their high levels of blood pressure which is the leading cause of heart disease and stroke.
  • People with high cholesterol turn to whey protein to help reduce their cholesterol levels.
  • Safe for children because it will not spike their blood sugar levels.
  • Diabetics who need to carefully manage food intake use whey protein because it helps control blood glucose levels in their body and for weight management.
  • Weight management is promoted by whey protein because it helps stabilize blood glucose levels by slowing the absorption of glucose into the bloodstream. This in turn reduces hunger by lowering insulin levels and making it easier for the body to burn fat. Whey protein also contains bio active components that help stimulate the release of two appetite-suppressing hormones. Adding whey protein to a mid-day snack or beverage provides healthy energy and may help control food intake at the next meal.
  • Glutathione is found in whey protein and acts as an antioxidant required for a healthy immune system.
WE LIKE TO KEEP THINGS REGULAR. HIGH IN DIETARY FIBER:

Instead of using White Flour, we grind up rolled oats into powder. Cooking with oat powder lowers the carbohydrates and increases your dietary fiber intake.

ARE YOU A VEGETARIAN LOOKING TO EXPAND YOUR PALATE?

So many Protein Bakery eaters are vegetarians. Finding a protein source that is also a delicious sweet treat is not easy, and our vegetarian customer base is very complimentary and very vocal.

First, you should know that Whey Protein is a dairy protein and comes from cow's milk. It does NOT come from animal flesh. We are a great product for vegetarians, not for vegans. Secondly, Whey Protein contains sufficient levels of all essential amino acids. Did you know that plant proteins tend to be limited in one or more essential amino acids? In fact, whey protein isolate has approximately 50% more leucine (an amino acid that plays a key role in promoting muscle protein synthesis and muscle growth) than soy protein.

ARE YOUR PRODUCTS GOOD FOR DIABETICS?

Please remember we are bakers, not doctors. However, many diabetics love The Protein Bakery. The added protein helps to prevent a spike a blood sugar. We are so lucky to hear fabulous feedback from people that really enjoy our product and are diabetic. We suggest the cookies over the brownies as they have a lower sugar content. As with anything, check with your doctor first if concerned.